Job Description
Mercier Consultancy MD is seeking skilled Danish-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role offers a great opportunity to provide exceptional customer service to Danish-speaking clients, assisting them with insurance inquiries and ensuring a smooth and positive customer experience.
Key Responsibilities
- Provide professional and empathetic support to Danish-speaking customers regarding insurance products, claims, and policies through phone, email, and chat.
- Assist customers with policy information, claims processing, and problem resolution efficiently and accurately.
- Maintain comprehensive records of customer interactions and follow company protocols for service delivery.
- Work collaboratively with internal departments to resolve complex customer issues and escalate when necessary.
- Stay informed about the latest insurance products, regulations, and guidelines to provi...