Job Description
Mercier Consultancy MD is excited to offer an opportunity for a Danish Speaking Customer Service Agent to join the team for Booking.com, with the position based in Greece. This role involves delivering exceptional customer service to Danish-speaking customers, helping them with their booking inquiries and ensuring a smooth and positive experience.
Responsibilities
- Provide support to Danish-speaking customers via phone, email, and chat regarding their bookings and related inquiries.
- Assist customers with reservation changes, cancellations, and payment questions.
- Handle customer complaints professionally and strive to resolve issues promptly to maintain customer satisfaction.
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to offer enhanced solutions and improve the customer service experience.
- Stay up-to-date with the latest Booking.com products, policies, and industr...