Job Description
Remote (based in Barcelona, Spain) · Full-time (39h/week) · Mon–Fri 09:00–18:00 · Start: ASAP
ABOUT THE ROLE
Work remotely from Barcelona as part of a customer service team supporting Danish-speaking clients of a global industrial automation and technology company. You will be the first point of contact for technical and commercial enquiries — delivering accurate, professional support in a structured remote environment.
RESPONSIBILITIES
- Handle inbound enquiries from Danish-speaking clients via phone, email, or chat — covering product information, orders, and account queries
- Provide accurate and timely responses, escalating complex technical cases where required
- Maintain up-to-date records of all customer interactions in the CRM system
- Collaborate with internal teams to ensure seamless issue resolution
- Consistently meet quality and productivity KPIs
REQUIREMENTS
- C2 level of Danish and B2+ level of...