Job Description
Job Description
Ensure smooth day-to-day dark store operations, adhering to defined SOPs and service standards.
Manage inbound and outbound activities including receiving, put-away, picking, packing, and dispatch.
Perform accurate order picking with speed and zero-error mindset to meet 1020 minute delivery SLAs.
Monitor real-time order flow and coordinate with delivery partners/riders for timely handover.
Maintain optimal inventory levels through regular cycle counts, stock rotation, and shrinkage control.
Ensure FEFO/ FIFO practices for perishable and non-perishable items.
Conduct shelf replenishment and maintain product visibility and hygiene within the store.
Handle customer return orders (RTVs) and defective/damaged goods as per the process.
Support with GRN, stock reconciliation, and documentation during audits.
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