Job Description
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are currently recruiting for a Data Access & Commissions Team Leader to join our Commissions department working on a 12 Month Fixed Term Contract.
In this important role you will be responsible for delivering high service standards in an ever-changing, quick-paced environment. You will provide support and guidance to your team, handling customer contact on behalf of SCUK and its Joint Ventures, received through various channels, including DSAR’s and complaints. You will also be tasked with mentoring, coaching and developing team members to ensure they fulfil their potential and offer excellent customer service.
Key responsibilities will include:
- Monitoring and producing daily and weekly statistics for the team including quality, performance, adherence, teamwork and attitude
- Deve...