Job Description
Job Title: Data Analyst – Core Business
Department: FSP – Core Business
Reports To: Business Administrations Manager
Location: Durban
Employment Type: Full-time
ROLE PURPOSE
The Data Analyst is responsible for collecting, analysing, interpreting, visualising, and reporting data that supports key decision-making across Icebolethu Funerals’ business units – including funeral insurance, funeral services, burial services, claims, transport, mortuary, catering, tombstones, sales, and complaints.
The role ensures the organisation uses accurate, meaningful, and timely data to improve service delivery, drive operational efficiency, enhance customer satisfaction, reduce risk, and support regulatory compliance (FSCA, TCF, POPIA).
KEY RESPONSIBILITIES
Data Collection & Management
- Collect, clean, and validate data from multiple sources (CRM, funeral system, claims system, finance systems, complaints r...