Job Description
IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies.
**Responsibilities:**
**Analytical & Critical Thinking**
+ Applies advanced analytical methods to solve complex operational problems.
+ Translates ambiguous questions into structured analytical approaches.
+ Identifies trends, relationships, and root causes within large datasets.
**Technical Proficiency**
+ Demonstrates expert-level ability in SQL, Tableau, Hive, and Alteryx.
+ Builds efficient, scalable data models and workflows.
+ Troubleshoots data quality issues and implements sustainable fixes.
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**Responsibilities:**
**Analytical & Critical Thinking**
+ Applies advanced analytical methods to solve complex operational problems.
+ Translates ambiguous questions into structured analytical approaches.
+ Identifies trends, relationships, and root causes within large datasets.
**Technical Proficiency**
+ Demonstrates expert-level ability in SQL, Tableau, Hive, and Alteryx.
+ Builds efficient, scalable data models and workflows.
+ Troubleshoots data quality issues and implements sustainable fixes.
<...