Job Description
At Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape.
The Work You'll Do
- Build and maintain forecasting models (Prophet or equivalent) for case volume, staffing, and utilization planning
- Design and maintain LLM classification pipelines for CSAT, ticket routing, and escalation flagging
- Develop and maintain text embedding and vector search workflows for semantic case matching and similarity search
- Write Python scripts for data cleaning, transformation, and visualization (pandas, plotly, matplotlib)
- Query Snowflake to answer ad hoc business questions and validate model outputs
- Translate ML model outputs into clear, non-technical narratives for ops managers and leadership
- Partner with the Analytics Engineer to ensure clean, reliable data inputs for all models