Job Description
We are seeking a detail-oriented QA Analyst to support a data privacy and personal information removal operations team. This role is responsible for auditing operational tasks, ensuring compliance with quality and security standards, identifying performance trends, and supporting continuous improvement initiatives within a highly process-driven environment.
The ideal candidate has strong experience in BPO Quality Assurance, compliance, or audit functions, with a sharp analytical mindset and the ability to provide clear, constructive feedback while maintaining strict confidentiality and data privacy standards.
KEY RESPONSIBILITIES:
- Conduct audits across multiple operational workflows using established QA frameworks and scorecards
- Evaluate task accuracy, verification compliance, evidence quality, and adherence to PII handling standards
- Identify individual versus systemic performance issues and recommend appropriate ...