Job Description
Data Governance Specialist
We are looking for a Data Governance Specialist to join our growing Data team and help establish and scale our Data Governance efforts within Customer Care. You’ll play a key role in ensuring data quality, consistency, and trustworthiness across every system, site, and team that generates or relies on operational data.
Your mission:
- Establish and maintain a single source of truth for Customer Care data across all platforms and geographies.
- Define, document, and enforce data standards, taxonomies, and definitions so every team speaks the same data language.
- Partner with Data Analysts, Analytics Engineers, and Data Engineers to ensure data governance rules are embedded into tools and processes, not bolted on afterwards.
What you will do:
- Build a global data hierarchy: create a top-down view of how granular data points roll up into strategic categories (e.g. grouping acti...