Job Description
Become a vital part of TD Insurance's GIAC Insights team in Montréal, Quebec. This role emphasizes analyzing call center data to foster strategic business decisions and enhance customer interactions.
As a Data Insights Specialist, you will provide critical analyses that support stakeholders in operational strategies. Your core responsibilities will revolve around assessing performance data and generating actionable insights that inform decisions ranging from staffing to channel strategy, all while utilizing advanced technologies.
Key Responsibilities:
• Conduct analysis on call center performance and customer data
• Develop forecasting capabilities for call-related metrics
• Communicate and track vital KPIs for business performance
• Translate insights into operational recommendations
• Design executive-ready dashboards and reports
Requirements:
• Degree in Statistics, Mathematics, or related field
• 8+ years of relevant analytics experience
• General I...
As a Data Insights Specialist, you will provide critical analyses that support stakeholders in operational strategies. Your core responsibilities will revolve around assessing performance data and generating actionable insights that inform decisions ranging from staffing to channel strategy, all while utilizing advanced technologies.
Key Responsibilities:
• Conduct analysis on call center performance and customer data
• Develop forecasting capabilities for call-related metrics
• Communicate and track vital KPIs for business performance
• Translate insights into operational recommendations
• Design executive-ready dashboards and reports
Requirements:
• Degree in Statistics, Mathematics, or related field
• 8+ years of relevant analytics experience
• General I...