Job Description
On-site - Quezon 1-3 Yrs Exp Bachelor Full-time
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Job Description
Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Joining Bonus of 40K
Key Responsibilities & Qualifications
- Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
- Skills: Strong analytical, communication (verbal/written), and negotiation skills.
- Process Knowledge: Understanding of financial regulations and compliance standards.
Qualifications
- Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
- 2-4 Years of contact center experience in the banking industry.
- Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
- Excellent communication & f...