Job Description
Do you enjoy telling stories through data and working with large datasets?
Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.
RESPONSIBILITIES
- Write SQL queries and Python code to retrieve, process, and analyze large datasets.
- Construct efficient multi-threaded data models from large data sets.
- Develop dashboards and create visual reports for both daily operations and executive-level insights.
- Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights.
- Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement.
- Make data back...