Job Description
Fixed Term Contract until January 2027
The DDAT Support Service Desk is the central point of contact for IT queries from HC‑One staff in care homes, Support Office and remotely. The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing, and delivering services that support our user needs and inform IT Services delivery.
The team act as user champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The Service Analyst role is essential in providing technical IT support and assistance to the whole HC‑One Group.
Service Analysts are information professionals and advocates of excellent customer service. You will report to a Service Desk Lead and work within a team of Service Analysts to resolve a wide range of user issues and requests relating to IT services.
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