Job Description
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
Position Title
Workforce Services Senior Analyst
Work Setup
Return to Office
Responsibilities
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Manage internal an...