Job Description
Eligibility
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
Position Title
Quality Auditing Manager
Work Setup
Return to Office
Overall Purpose
Lead and guide Quality team. Ensures quality provides processes that is consistent and meet client requirements. Ensures quality team members are aligned with Google targets, mission, and vision. Establish standardized quality measures.
Responsibilities
- Assess the quality of analysts on the project.
- Meet volume and quality targets for all quality assurance audits.
- Develop and maintain knowledge of client and their business needs processes.
- Develop and maintain an understanding of client Service Level Agreements and the department's key performance requirements.
- Develop and maintain product, industry, and business and professional skills b...