Job Description
Only those applicants who already have the right to live and work in this country are eligible to apply for this role.
Position Title
Insurance Operations Specialist
Work Setup
RTO
Responsibilities
- Coach and develop a team of 15-20 front line inbound customer service representatives that assist participants with accessing their account online and answering general questions about rollovers or withdrawals from their retirement savings products.
- Coach representatives on KPI results through evaluating, rewarding, and motivating representatives.
- Assist Manager in floor management, ensuring accurate production levels, training, and retention of representatives.
- Champion effective adherence to quality assurance standards, participate in call calibration sessions and ensure consistency in QA scoring. Identify needs for improvement of effective processes and training to drive reduction in errors.