Job Description
Applicants must already have the right to live and work in this country.
Position Title
IT Customer Service Analyst
Work Setup
Hybrid
Overall Purpose
You will play a critical role in helping customers implement, troubleshoot, and optimize their integrations, while delivering high-quality support in a fast-paced, B2B environment.
Responsibilities
- Provide end-to-end support to advertisers via email, chat, and video calls, ensuring timely and accurate resolution of issues.
- Conduct live troubleshooting sessions with advertisers to diagnose and resolve technical implementation concerns.
- Guide customers through onboarding and integration processes across web and platform environments.
- Support implementation and troubleshooting of tracking solutions, including pixels and event tracking.
- Deliver pre- and post-sales technical support for self-service products and eCommerce...