Job Description
Our client is seeking an experienced Operations Manager - Debt Collections, to join the Port Elizabeth team.
- Oversee daily operations across all collection channels (call centre and legal collections).
- Ensure collection strategies are executed efficiently to meet or exceed recovery targets.
- Monitor and manage operational costs, productivity, and resource allocation.
- Implement and refine operational workflows to improve efficiency and scalability.
- Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect).
- Analyse performance data and implement corrective actions where required.
- Drive continuous improvement initiatives based on data insights.
- Ensure full compliance with applicable legislation and regulations, including:
- National Credit Act (NCA)
- Council for Debt Collectors (CDC) rules
- Protection of Personal...