Job Description
Job Summary:
The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts using a proactive and customercentric approach. This role requires expertise in debt collection a strong understanding of recovery strategies and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.
Key Responsibilities
Debt Collection
- Manage and directly handle debt recovery efforts for overdue accounts.
- Develop and implement tailored debt resolution strategies based on customer circumstances.
- Initiate contact with delinquent customers to negotiate settlements payment plans or full debt recovery.
Customer Relationship Management
- Maintain professional relationships with customers ensuring a balance between firm collections and customer empathy.
- Address complex or escalated customer accounts working t...