Job Description
Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Responsibilities Ensures system requirements and activities necessary to achieve the objectives are identified, met and resolved, including all technical, administrative and/or operational problems and conflicts. Manages the administrative setup structure within DTS and controls access to the major modules of DTS relevant to the access levels. Oversees the operations of the installation of the DTS help desk. Develops and formalizes processes for reporting, tracking issues and problems registered as help desk tickets, classifying help desk tickets, assigning them for corrective action. Requirements Conditions of Employment Qualifications One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9) within the federal service, which demonstrates the ability to perform the duties of the position...