💼 Full-Time Position

Delivery Experience Lead

🏢
PRISM+
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
📍
Location
Kuala Lumpur, Malaysia
📅
Posted
May 27, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are looking for a full-time Delivery Experience Lead based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer-oriented company.

This passionate and experienced individual will help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team. The Delivery Experience Lead will report directly to the Head of Customer Experience.

Responsibilities

  • Coordinate delivery schedules according to customer preferences, available slots, and logistical constraints.
  • Keep internal systems and databases updated with 100% accuracy.
  • Source, evaluate, and onboard new vendors to support operation...