Job Description
Role Purpose
The Delivery Head – Mortgage, Insurance & Banking is responsible for end-to-end service delivery for BPO operations, ensuring SLA adherence, regulatory compliance, operational excellence, client satisfaction, and financial performance (P&L) . The role leads multi-process teams across mortgage origination, servicing, insurance operations, and customer lifecycle management.
Key Responsibilities
1. Delivery & Operations Management
- Own end-to-end delivery for BFSI processes (Mortgage, Insurance, Banking & Financial Services)
- Ensure consistent achievement of SLAs, KPIs, quality, productivity, and turnaround times across all accounts.
- Drive operational stability, risk controls, and execution excellence across multiple clients and geographies.
- Manage large, multi-layered teams including Deliver...