💼 Full-Time Position

Delivery Operations Lead - KPI, SLA & Escalations

🏢
Concentrix
📍 quezon city, metro manila, Philippines
📍
Location
quezon city, Philippines
📅
Posted
June 04, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Concentrix is seeking a Delivery Operations specialist in Quezon City, Philippines. This role entails providing voice and non-voice support to customers, including Level 1 and Level 2 technical assistance. The ideal candidate will manage customer complaints, offer KPI reports, and work closely with account leadership for process improvements. A minimum of two years of college education is required along with strong communication skills. The position allows for career progression based on performance and business needs.
#J-18808-Ljbffr