Job Description
Skill required
Next Generation Customer Operations - Customer Service Technology
Designation
Delivery Operations Team Lead
Qualifications
Any Graduation
Years of Experience
7 to 11 years
Language Ability
English (International) - Expert
What would you do?
This person will support global payment processing activities and serve as a coordination point between internal teams, client stakeholders, and international academic institutions. Reporting to the Manager – Payment Operations, this role focuses on timely execution of payments, accuracy of data, effective documentation, and maintaining transparency across all operational workflows. The Payment Operations Lead will help drive process improvements, support escalations, and manage day‑to‑day tracking, reporting, and stakeholder communication to ensure smooth global operations and also be responsible for leading the team to success. ...