Job Description
Job ID: | Q-Express Documents Transport - G25
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. You will also connect customers with experts who can provide the most accurate and up‑to‑date information about their packages.
Key job responsibilities
- Communicate with customers directly on the telephone.
- Empathize, earn the trust, and instill confidence that their issue can be resolved.
- Deep dive with the customer to remove barriers for delivery and provide accurate information with delivery expectations.
- Provide exceptional attention to detail on every case and issue.
- Proactively find solutions to problems with limited guidance.
- Establish and cement strong collaborative relationships with multiple workgroups within the station through face‑to‑f...