Job Description
Job Summary
To act as receptionist in the Main Dental Clinic working with staff, students and faculty to serve 200-300 patients per day.
Organizational Status
Reports administratively to the Clinic Administrator that reports to the Senior Clinic Manager. Works closely with patients, students, faculty, and other staff.
Work Performed
- Provides guidance and instructions to students on dental plans, pre-determination procedures, and reimbursement processes. Liaises with dental insurance carriers to ensure patients receive maximum benefits. Verifies, prints, and submits dental insurance claim forms and resolves claim or processing issues.
- Allocates and reconciles payments in patient records from dental insurance remittances. Communicates with patients and insurance companies to resolve discrepancies and follows up on outstanding claims.
- Responds to telephone and in-person inquiries from prospective ...