Job Description
About the Role
We are seeking a skilled Customer Experience Specialist to support dental offices and clinicians using dental scanning hardware and software. You'll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience—often during urgent, patient-facing moments in the dental practice.
This role is ideal for professionals with strong written English, technical troubleshooting experience, and a service mindset suited for healthcare or clinical support environments.
Key Responsibilities
- Provide live chat support to U.S.-based dental practices using scanners and software
- Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
- Guide users step-by-step through technical fixes with clear and concise written English
- Prioritize speed and accuracy when patient care is involved
- Maintain accurate documentat...