Job Description
Job Overview
We are looking for a highly organized and customer‑focused Dental Insurance – Customer Service to support the daily front desk operations of a dental healthcare account. This role is essential in delivering a smooth and positive patient experience while maintaining efficient and accurate clinic support.
Key Responsibilities
- Manage patient appointments, including scheduling, confirmations, follow‑ups, and urgent visit coordination
- Handle inbound and outbound patient communication with professionalism and clarity
- Verify insurance eligibility, benefits, and authorization requirements
- Coordinate schedules with dentists, hygienists, and specialists to support efficient clinic operations
- Maintain accurate and confidential patient records in compliance with data privacy standards
- Assist with billing support, claims coordination, and payment processing
- Support surgery scheduling and...