Job Description
The responsibilities include, but are not limited to the following:
Staff Supervision:
- Oversees staffing and ensures that each staff member understands the scope of his/her position, and policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.
- Acts as a liaison between Associates and patients.
- Responds to conflict and provide conflict resolution.
- Identifies and recognizes employees who may have successful career development opportunities in the company. Communicates this information to HR.
- Assist the Office Manager in maintaining staff schedules, ensuring that a position is temporarily covered appropriately in the case of an absent staff member, and keeping an eye on reducing employee overtime as well (informing the Regional Office Manager when needed).
- Call management - Ensures dental receptionists are managing calls...