Job Description
Role:
• Reporting to the Sr. Group Manager
• To drive improvement initiatives assigned
Key Responsibilities/Accountabilities:
• Group Manager for Quality is responsible in driving performance to meet all Quality metrics
• Should have good client relationship (both internal and external)
• Coordinates with all departments to ensure that the Quality Targets are met
• Designs the Quality Management System that standardizes and documents all processes
• Reports with analysis are made accordingly to keep management informed of the state of the team
• Depending on the need, initiatives and projects may be implemented in order to drive performance
• Ensures that SLAs in Quality are met
• Supervise Assistant Managers - Quality
• Designs and drives KPIs and KRAs of the team
• Coordinates with all departments in implementing Quality Programs
• Conduct RCA for challenged metrics
...