Job Description
As Deputy Train Manager at Britannic Explorer, a Belmond Train, you are part of a team that ensures the smooth operation of our train while providing our passengers with a luxurious and memorable travel experience. In this role, you are responsible for supporting the service delivery on board and the day-to-day management of resources required to deliver optimum service both on the train and at excursion destinations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities
- Providing exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
- Supporting the Train Manager in overseeing all aspects of the train’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey.
- Recruiting, training and managing a team of service professionals, ensuring that they deliver the service standards...