Job Description
**Description**
SAIC is seeking a customer-centric Junior Deskside Support Engineer with a minimum of 2 years of experience providing on-site technical support. Responsible for performing IMAC procedures (Install, Move, Add, Change), hardware/software deployments, and lifecycle refresh activities. The candidate must be proficient in troubleshooting Windows 10/11, Office 365, and Google Workspace, with specific experience in SCCM imaging, VPN support, and Active Directory (navigating the directory, resetting passwords, and moving objects/OUs).
**Key Responsibilities**
+ Provide Tier 2 support for hardware and software diagnostics, including mobile devices and occasional support with VTC/Zoom setups.
+ Document all work in ServiceNow to ensure SLA compliance. Coordinate with vendor technicians for hardware warranty repairs.
+ Act independently in customer environments while collaborating with multi-functional engineering teams.
The support will r...
SAIC is seeking a customer-centric Junior Deskside Support Engineer with a minimum of 2 years of experience providing on-site technical support. Responsible for performing IMAC procedures (Install, Move, Add, Change), hardware/software deployments, and lifecycle refresh activities. The candidate must be proficient in troubleshooting Windows 10/11, Office 365, and Google Workspace, with specific experience in SCCM imaging, VPN support, and Active Directory (navigating the directory, resetting passwords, and moving objects/OUs).
**Key Responsibilities**
+ Provide Tier 2 support for hardware and software diagnostics, including mobile devices and occasional support with VTC/Zoom setups.
+ Document all work in ServiceNow to ensure SLA compliance. Coordinate with vendor technicians for hardware warranty repairs.
+ Act independently in customer environments while collaborating with multi-functional engineering teams.
The support will r...