Job Description
As a Deskside Specialist you will provide excellent customer service, clear and concise communication, maintain a positive demeanor, and provide technical proficiency across Microsoft Windows and Apple macOS environments. You will resolve incidents in a timely manner for government staff to include but not limited to PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.
Responsibilities:
- Respond to and resolve Tier II IT support requests at the client’s workstation/desk.
- Troubleshoot hardware, software, and network connectivity issues for end-users. Provide guidance on the use of IT systems, applications, and tools.
- Setup, configure, and maintain end-user devices such as desktops, laptops, and peripherals.
- Perform routine system checks and updates to ensure functionality and security.
- Support onboarding processes by configuring accounts and devices for new users.
- Document and track...