Job Description
Job Description
Role: Deskside Support
Location: London (News Building)
News Corp Global Technology is looking for a Deskside Support Analyst to provide internal-facing technical support for employees and contractors. The ideal candidate has a passion for technology, enjoys helping people, and can find solutions in a fast-paced environment. The role covers PC, Mac, networking, SCCM, Active Directory, Office 365, and more. Responsibilities include responding to technical issues, questions, and requests submitted through remote access, telephone, e‑mail, ticketing system, and hands‑on intervention as needed. Deskside Support Analysts are responsible for coordinating the appropriate interactions to resolve every request to resolution.
What you’ll do
- Work directly with end-users in person and remotely to resolve complex IT problems.
- Image, deploy, and maintain IT hardware including desktops, laptops, monitors, docking statio...