Job Description
The Company
Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.
The Role
- Lead, mentor, and develop the deskside support team to achieve performance targets and maintain high service standards.
- Provide hands-on assistance for complex or escalated technical issues, ensuring swift resolution.
- Monitor and analyze support metrics and reports to identify trends, areas for improvement, and user satisfaction levels.
- Act as a primary point of contact for escalated customer concerns and ensure satisfactory resolutions.
Your Profile
- At least 5 years in an IT support role with experience in leading a team.
- Strong technical skills in hardware, software, and operatin...