Job Description
Job Description
The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.
The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.
Key responsibilities include:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, p...