🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide swift and professional deskside IT support;
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;
- Collaborate with other support groups across global locations to help troubleshoot client issues;
- Utilize tools for building, monitoring and troubleshooting client devices;
- Participate in Disaster recovery testing exercises;
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations;
- Write technical support and client documentation in form of Knowledgebase articles;
- Meet or e...