Job Description
DHA - Deskside Technician- Tier 2
Clearance: Active DOD Public Trust
Status: Non-exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
+ Daily client interface.
+ Representing IntelliDyne and its interests in all client engagements.
+ Addressing and correcting any hardware, software or connection issue
+ Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
+ Resolving problems through customer education, training and direct assistance.
+ Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
+ Responding and correcting formatting for printing and all other peripheral issues as they arise.
+ Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, stan...
Clearance: Active DOD Public Trust
Status: Non-exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
+ Daily client interface.
+ Representing IntelliDyne and its interests in all client engagements.
+ Addressing and correcting any hardware, software or connection issue
+ Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
+ Resolving problems through customer education, training and direct assistance.
+ Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
+ Responding and correcting formatting for printing and all other peripheral issues as they arise.
+ Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, stan...