Job Description
Role: Desktop Engineer • Deskside Support • Install/reinstall Of Customer standardized Image in case of OS issue/new install request. • IMAC (install, Move, Add, Change) for End user devices • EUC Peripheral Support • Resolve issues related to but not limited to laptop/desktop, EUC application support (Microsoft office and other). • Remote support of Desktop services for small site. • Coordination with Vendors and Webster internal teams • Health-check for EUC devise for security patches using SCCM console to ensure all patches are pushed and compliant. • Service Improvements Procedures • Hands and feet Support to Network and Windows team • Cabling and touch services for End user equipment. • Support for periodic events – annual and interim meetings, board meetings etc. • Basic support for Tablet/Mobile device Webster application issue • Reporting • Support for periodic events – annual and interim meetings, board meetings etc.