Job Description
The Company:
Our Client is a multinational technology leader in the industry that is expanding the business.
The Role:As a Desktop Engineer , you will be responsible for the following:
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Asset inventory tasks.
- Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
- 1 year or more of Windows 10 and Microsoft Outlook Client.
- 1 year experience providing desktop remote support.
- Clear Spoken & Written Englis...