Job Description
ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)
Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.
Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-par...