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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
RESPONSIBILITIES
- Provide a high level of customer‑focused technical support by troubleshooting complex technical issues, managing support tickets, and escalating as necessary to ensure timely resolutions in line with service level agreements.
- Collaborate with internal teams to analyze requirements, solve problems, and coordinate project efforts, ensuring seamless interaction across departments.
- Monitor and report system performance, offering input on security processes and policies to keep them relevant and up‑to‑date.
- Regularly update management on status and progress, while continuously identifying ways to minimize repeat occurrences of technical issues.
- Act as a liaison between employees and other support staff, ensuring clear communication and problem resolution.
- Participate in projects as a technical support knowledge resource.
DESKTOP SUPPORT RESPONSIBILITIES