💼 Full-Time Position

Desktop Support Analyst 1

🏢
Asurion
📍 Bogota, Bogota, Colombia
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Location
Bogota, Colombia
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Posted
June 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

JOB DESCRIPTION End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Primary Function:

End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Responsibilities:

  • Efficiently categorize, prioritize and diagnose incidents and service requests received via ticketing system
  • Prioritizes own workflow to meet deadlines as assigned by the leadership team
  • Provides technical assistance to end-users and/or guidance to acquire resolution within established SLAs
  • Efficiently images, installs, tests and ...