Job Description
Description
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.
Key Responsibilities
• Provide end-to-end client support via a ticketing system for local and remote users
• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access
• Support Office 365 administration, including user setup and ongoing maintenance
• Administer Exchange Online, including mailbox management and licensing
• Manage Intune and mobile device administration for laptops, tablets, and phones
• Support current and legacy Windows operating systems
• Administer Active Directory and Group Policy in a multi-domain organization
• Perform compu...
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.
Key Responsibilities
• Provide end-to-end client support via a ticketing system for local and remote users
• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access
• Support Office 365 administration, including user setup and ongoing maintenance
• Administer Exchange Online, including mailbox management and licensing
• Manage Intune and mobile device administration for laptops, tablets, and phones
• Support current and legacy Windows operating systems
• Administer Active Directory and Group Policy in a multi-domain organization
• Perform compu...