Job Description
Description
The IT Support Analyst I will operate at the front lines of the IT department, supporting shop operations. This role is key to helping resolve problems quickly so that we can focus on what matters most, serving our customers. This role works closely with other teams, and other Support Analysts, to make sure that technology does not get in the way of creating a great experience for our customers.
Overview
We are seeking a motivated and customer-focused IT Support Specialist to join a fast-growing team. This is a hands-on role supporting both onsite and remote users in a dynamic, evolving environment. The ideal candidate thrives in ambiguity, enjoys problem-solving, and is passionate about delivering exceptional user experiences.
Key Responsibilities
· Provide day-to-day IT support, managing approximately 15+ tickets per day
· Troubleshoot hardware, software, application, and basic POS issues
· Support user account administration (e.g., Active Dir...
The IT Support Analyst I will operate at the front lines of the IT department, supporting shop operations. This role is key to helping resolve problems quickly so that we can focus on what matters most, serving our customers. This role works closely with other teams, and other Support Analysts, to make sure that technology does not get in the way of creating a great experience for our customers.
Overview
We are seeking a motivated and customer-focused IT Support Specialist to join a fast-growing team. This is a hands-on role supporting both onsite and remote users in a dynamic, evolving environment. The ideal candidate thrives in ambiguity, enjoys problem-solving, and is passionate about delivering exceptional user experiences.
Key Responsibilities
· Provide day-to-day IT support, managing approximately 15+ tickets per day
· Troubleshoot hardware, software, application, and basic POS issues
· Support user account administration (e.g., Active Dir...