💼 Full-Time Position

Desktop Support Analyst (Mac & Windows Environment) - to $50 per hour

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Phaxis LLC
📍 New York County, New York, United States
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Location
New York County, New York, United States
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Posted
May 16, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The pay rate is $40 to $50 per hour

We are seeking a dedicated Desktop Support Analyst to provide hands-on technical support across a mixed Mac and Windows environment. This role will support end users through Tier 1 3 troubleshooting, device provisioning, and day-to-day IT operations, ensuring a seamless and high-quality user experience.



Key Responsibilities:




  • Provide Tier 1 3 technical support for macOS and Windows systems, including laptops, desktops, and mobile devices (iOS/iPadOS)

  • Troubleshoot hardware, software, network, and application issues both remotely and onsite

  • Build, configure, and deploy Mac and PC devices according to company standards

  • Support and manage MDM solutions (e.g., Kandji, Jamf, Meraki) for device provisioning and security

  • Administer and support tools including O365, Active Directory/Entra, Slack, Zoom, and ticketing systems

  • Provide s...