Job Description
We are seeking a proactive and customer-focused Desktop Support Engineer to provide on-site and remote technical support for end-user computing environments. The successful candidate will be responsible for troubleshooting hardware, software, operating systems, mobility devices, and supporting IT infrastructure initiatives while ensuring high-quality service delivery across the organization.
Technical Support & Incident Resolution
- Provide Level 1 and Level 2 desktop support, with potential exposure to Level 3 troubleshooting activities
- Troubleshoot day-to-day hardware, software, and operating system-related incidents and service requests
- Diagnose and resolve issues across Windows and Apple environments
- Provide basic mobility support, primarily for iOS devices, with occasional support for alternative mobile platforms
- Support printing environments and basic network connectivity troubleshooting