Job Description
Necessary: Must know how to speak German (C2) and English (C2)
Job Description
- Provide onsite and desk-side support services to end users.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-user data back-up and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by Customer Tech support will assist in troubleshooting the data center devices
- Replace defective component cards in data center equipment ...