Job Description
Payrate: $28.90- $30.90/hr.
Summary:
Provide first level support for all end-users. Resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skills:
Summary:
Provide first level support for all end-users. Resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skills:
- Experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
- Excellent customer service, verbal and written communication skills are a must.
- The ability to multi-task, prioritize and work under pressure is required.
- Must be willing to work flexible hours when appropriate.
- Prior customer service, call center or help desk experience is required.
- Windows Support
- Deskside Support
- End User...